Appliance Phone TV Repair and Car Audio
MidCity is a exclusive Just in Time Asurion Tech location. This is an amazing opportunity for us to serve the community and save customers an enormous amount of money and time.
Traditionally, if you carried insurance through Verizon, or AT&T and your device was damaged, the only option insurance gave you was to pay a rather high deductible, anywhere from $100 to $300 and receive a refurbished device. OR chose to not take advantage of the insurance and opt to get your device repaired via a 3rd party, like MidCity.
Enter Asurions new way of handing repairs. If something simple, such as a cracked screen happens to your device, Asurion choose to partner with local repair shops and offer as soon as same day repairs for as low as $29! This is still a rather new program and has a few catches.
1. Asurion considers us a “Just in Time” Tech, or JIT. This means we are meant to come out to the clients home and do the repair on location. We are more than happy to do this. However, as we service a majority of Northeast Nebraska, this can be challenging. That being said, we prefer to do them in store if possible, since a lot of our equipment is in store, and we can do them much faster.
2. We don’t always have parts on hand. Asurion uses OEM parts, and we must use their parts for Asurion repairs. Once a claim is made, it triggers the parts supplier to send us parts. Because they consider us a remote repair service, Asurions system will most likely schedule a repair a week out, but overnight ship the parts. We usually contact customers early and offer the option to come in for the repair. So expect to hear from us within a day or two from submitting the claim.
3. Repairs are currently only limited to screens, and only on a select few devices. They are as follow:
iPhone 6 Plus
iPhone 6S Plus
iPhone 7 Plus
iPhone 8 Plus
iPhone XS Max
Google Pixel 2
Google Pixel 2 XL
Google Pixel 3
Google Pixel 3 XL
Galaxy S7 Edge
Galaxy S8 Plus
Galaxy S9 Plus
Galaxy S10 Plus
Galaxy Note 8
Galaxy Note 9
Feel free to call us or stop in if you’re unsure about the claim process.
If Asurion site or phone rep is not giving you the option for a local repair, make sure the repair address/zip code is for Norfolk, NE 68701. Otherwise, they may not have parts available at the moment to send to us for the repair. Worst case scenario Asurion does offer a mail in repair option for $29 as well. Or the traditional $100 to $300 for an out right replacement.